1. What's your payment terms?
T/T or L/C.

2. What's your delivery time?
Usually we will arrange the shipment in 7 -15 days.

3. How about the packing and loading in 20’FCL?

Packed in 25KG(55.1lbs) net multiply kraft paper bags or valve paper bags, other packing as clients request.

For 20’FCL, 18MT could be loaded without pallet.

For 20’FCL, 14MT could be loaded with pallet, details are as follows:

25kg paper bag, 700kg each pallet, 20 pallets, pallet type: 1.1m*1.1m.  

And if you have special requirements, we will do it according to you.

4. When can I get reply?

Our sales manager will reply you in 24 hours as soon as possible.

5. How about the shelf time of the products?
According to the products you ordered. Normally the shelf time is 12 months.

6. What documents can you provide?
Usually, we can provide Commercial Invoice, Packing List, Bill of loading, COA , Health certificate, Origin certificate, Insurance. If your markets have any special requirements, let us know.

7. What certificate you can provide?

Normally, we have certificates such as Halal, Kosher, ISO9001, ISO14000, ISO22000,Organic Certificate.

8. What is loading port?
Usually is Shanghai,Qingdao or Tianjin.

9. How to storage and what’s safety notice  

1) Stored in a cool, dry, clean, ventilated environment, temperature <40℃, relative humidity <75%

2) Material must be handled as a Industrial chemical, wearing protective equipment and observing the precautions as mentioned in the MSDS.

3) Since the date of production, a preservation period(Shelf life) should not exceed 4 years for the industrial product and 2 year for the product

4) The products should be prevented from water and package bag damaging during transportation.

10. What more service can you supply besides the product(CMC, HPMC, Xanthan Gum)?

1) TOP 5 Food enterprises in China with over 34 years of experience.

2) 7x24 hours custome service, help you to resolve your questions anytime you want.

3) Arrange the orders and shipping with customer requests in time, according to the different countries export policy provide complete customs clearance documents.

4) 30000 M2 factory area and 5000 M2 warehouse which assure your work efficiency and storage.

5) Own advanced application lab can in charge of good our product and well application result.

6) Provide the product price trend, make sure our clients know clearly about marketing information in time.

7) Fast response, fast service . Your email will be replied in 24 hours. Ensure your questions answered in time.